Our clients deserve the highest level of service in this industry and at Stratford we strive hard every day to meet their expectations, because we know that if a client is not happy with the service we provide, he or she can always switch to another broker.

In our commitment to service, this is what we bring to the table:

• Knowledgeable Account Executives - Who will develop a cost-effective benefits plan suited to your firm's needs. Simply put, we bring the entire market to you in one easy to read bound presentation - every carrier, every option and sound advice with only your interest in mind.
• Once You Hire Us - We will conduct employee meetings to thoroughly explain the entire benefits program. Subsequent to the initial meeting we are available to come back later in the plan year to conduct what we call "Lunch & Learn" meetings for new employees.
• Experienced Customer Service Representatives - Who are available to each and every employee of your firm and understand that they work for our clients and not the insurance carrier - dedicated people you and your employees can trust to act on your best behalf.
• Advanced Renewal Notification - We contact our clients 60, 90 and as much as 180 days (depending on the complexity of the account) prior to the renewal to start gathering the information needed to begin the renewal process. This insures that our clients will have enough time to make an educated and informed decision about the future of their benefits program.
• Industry and Legislative Knowledge - Strong knowledge of COBRA, HIPPA, FMLA and the NJ Continuation laws. We conduct seminars on these topics as well as other industry related topics and provide services to out-source COBRA administration.
• Our Website - A service tool with financial planning calculators, insurance forms and COBRA information, just to point out a few of the features.